Privacy Policy | Trauma Healing

The Trauma Healing Collective CIC Privacy Policy

This page outlines the terms and conditions and data policy for the usage of this website.

Any personal information that you provide on this website is controlled by The Trauma Healing Collective.

Our contact details

Name: The Trauma Healing Collective

E-mail: amatullah.salmon@traumahealingcollective.co.uk

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name, and contact details including email address)
Website user stats

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To receive or use services on our website. Such services include information, advice, access to workshops, events, newsletters or publications.

By entering your details in the fields requested and pressing ‘Submit’, you are consenting to the processing of your information by The Trauma Healing Collective and its agents in accordance with this Data Policy.

You may also provide personal information to us when you contact us by email, telephone or letter. Whenever you provide such personal information, we will treat that information in accordance with this policy.

Our services are designed to give you the information that you have requested. The Trauma Healing Collective will, at all times, act in accordance with current legislation and aim to meet current Internet best practice.

Use and storage of your personal information

We use the information that you have given us in order to:

Provide services requested by you
To process and respond to requests, enquiries and complaints received from you
To communicate with you about services provided to you;
To update our records;
To analyse trends and profiles;
For audit purposes;
To carry out customer satisfaction research;
To prevent or detect fraud

We may share this information with other agents or service providers.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Amatullah Salmon.

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

Where we use agents and service providers to process your personal information, we will ensure that they have adequate security measures in place and are governed by our privacy policies in respect to the use of your personal information.

If you are notified that your personal information may be used to allow The Trauma Healing Collective to contact you for ‘service administration purposes’, this means that The Trauma Healing Collective may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended or changed.

We will hold your personal information on our systems for as long as is necessary for the purposes set out above and we will remove it when the purposes have been met, unless you opt-in for future communications with us.

Under the GDPR you, as the data subject, have certain rights with regards to the way your data is held. These consist of:

1. The right to be informed

2. The right of access - You have the right to ask us for copies of your personal information.

3. The right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

4. The right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

5. The right to restrict processing - - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

6. The right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

7. The right to object - You have the the right to object to the processing of your personal information in certain circumstances.

8. Rights in relation to automated decision making and profiling.

Each of these rights are supported by appropriate procedures within The Trauma Healing Collective that allow the required action to be taken within the timescales stated in the GDPR.

Please contact us at amatullah.salmon@traumahealingcollective.co.uk if you wish to make a request.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. We consider Google to be a third party data processor and they have their own privacy policies and GDPR compliance systems in place which you can learn more about here.

Google Analytics makes use of cookies, details of which can be found on Google’s developer guides. Cookies allow web applications to respond to you as an individual. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

These Terms of Use govern your use of The Trauma Healing Collective (“TTHC”) website. By using the website you are indicating your acceptance of these Terms of Use. TTHC may update the Terms of Use from time to time.

The information and images contained on our websites are the property of The Trauma Healing Collective and are protected by copyright laws. All software used on this website is the property of The Trauma Healing Collective or our software suppliers and is protected by copyright laws. The content of websites may not be distributed, modified, reproduced in whole or in part without the prior written permission of The Trauma Healing Collective. Material may be downloaded free of charge or printed without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a derogatory manner, in a misleading context or for commercial purposes. Where this material is being issued to others, the source (including web address) and copyright status must be acknowledged.

Trade marks

“The Trauma Healing Collective” and the “T The Trauma Healing Collective” logo are Trade Marks and may not be used without prior written permission.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at amatullah.salmon@traumahealingcollective.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113 ICO

Website: https://www.ico.org.uk